Laura Holton
Balancing Work and Life with a 4-Day Week: How We Changed our Communication Culture
Our switch to a 4 day week has forced us to run resolution differently. From how we plan, test, design, and deliver, to how we meet and...
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Laura Holton
- Sep 28, 2023
- 3 min
ITSM with Microsoft 365 and Jira Service Management
Quick communication and happy customers: Find your way to a fully connected service desk with Microsoft 365 and Jira Service Management....
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Laura Holton
- Sep 28, 2023
- 5 min
How to excel in agile implementation: Techniques for success
You’ve decided your company needs the resilience and adaptability that Agile at Scale delivers — it’s time to take the plunge and...
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Laura Holton
- Sep 22, 2023
- 6 min
Getting the Most Out of Jira Service Management ITSM Using Deviniti Apps: Feature Comparison
Why choose Jira Service Management for your ITSM needs Jira Service Management is a user-friendly ITSM solution that tailors itself to an...
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Laura Holton
- Sep 22, 2023
- 4 min
5 ITSM hacks that will boost your ticket resolution management
The customer portal is a single point of contact with our customers, so we all should make it as simple and customer-friendly as we...
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